System Administrator

The Systems Administrator provides daily system support and troubleshooting for the suite of Microsoft PCs and servers.   Qualified candidates are expected to have a thorough technical knowledge of systems and be capable of executing independent and team tasks as assigned.  The ability to work well in a team and share knowledge with other individuals is a must for this position.

Responsibilities:
- Provide technical support for systems including responding to Help Desk tickets and working with users to resolve issues, keep users informed as to the status of open problems.
- Instruct users in use of equipment, software, and manuals.
- Diagnose and resolves difficult problems in hardware, applications, and operating systems and escalates complex problems to next level of support as appropriate.
- Perform system imaging for end user PC's.
- Install and maintain local area network hardware, software, and telecommunications services including personal computers, software applications, printers, servers, switches, phones, etc.
- Establish and maintain network users, directories, security, and access permissions.
- Implement scheduled backups of critical systems.
- Monitor servers and automated backup system health and performance.
- Investigate problems and work with vendors support to find solutions.
- Maintain system security and patch levels.
- Perform server builds, upgrades, performance tuning, data recovery, hot/cold backups, performance and functional testing.
- Provide technical input for policies and procedures.
- Develop and maintain accurate documentation for servers.
- Respond to outages both during business hours and in an after-hours on-call capacity.

Minimum Qualifications:
- Bachelor’s Degree in related field or equivalent combination of education and work experience.
- 3-5 years network administration experience.
- Professional written and oral communication skills are a must. 
- Ability to work well independently with minimal supervision and in a team environment.

Special consideration will be given to candidates with:
- Administering Tivoli Storage Manager
- Installing/configuring/troubleshooting Windows 2003 Clustering Services
- Installing/configuring Citrix Metaframe Presentation Server 3.0 and later